Refund policy

Returns

Sometimes, for whatever reason - you may want to return a product to us, and that's okay! If you wish to make a return you can contact our returns team on 0151 703 0044 or email sales@northwestteas.co.uk

We will only accept returns on products if;

• The item is not a food or drink item
• An error has been made on our behalf
• The product has been damaged in transit

Order Issues/Refund

In the circumstance that a product is damaged, or an order is wrong - please try to inform us within 48 hours of receiving your order. No credits will be issued if not reported within 48 hours.